Leadspace for Persistent Experience Transformation XT

Creating
people-centered
experiences

Enabling businesses to drive value through user satisfaction, reduced costs, and improved efficiency.

At Persistent, we believe that rich user experiences (UX) and client experiences (CX) are critical drivers for digital transformation.

Our approach leverages human-centric design thinking methods with the industry and technical expertise needed to bring ideas to reality.

Cross-functional teams of strategists, designers, advisors, and skilled technologists come together to put UX and CX at the heart of everything we do.

Value to our clients

Improved User Satisfaction: Make products more enjoyable and satisfying for users, thereby fostering loyalty and positive word-of-mouth
Reduced Development Costs: Address usability issues early in the design process helps avoid costly redesigns and fixes post-launch
Increased Efficiency: Enhance user productivity and efficiency through streamlined workflows saving time for users and helping them achieve their goals

Competitive Advantage: Set your product apart from competitors by providing a seamless and enjoyable experience
Increased User Engagement: Provide engaging experiences thereby encouraging users to interact with a product or service for longer periods

Sub-offerings

XTspotlight

Identify and prioritize UX opportunities across omnichannel experiences by deploying our expert investigators.

Solution Features
Heuristic evaluation, Competitive landscape, Feedback synthesis, Prioritization matrix

XTstrategy

Set a strong foundation for your digital transformation initiatives by aligning to a validated, experience-led vision.

Solution Features
Stakeholder workshops, Personas and Journeys, Validated
roadmap, Visualization of future state

XTdesign

Execute better and faster by seamlessly integrating design expertise into development cycles.

Solution Features
Agile integration, Continuous discovery, Dev-ready design specs, Technical writing

XTgrow

Level-up your UX practice by optimizing team performance and collaboration.

Solution Features
Design governance, User-Centered Design, Design systems, Design-Dev Ops

Client Success

Re-imagined customer experience with a next-generation customer support

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Client Success

Persistent helps PerkinElmer develop a next-gen laboratory transformation solution

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Delivering data-driven patient experiences

Client Success

Hackensack University Medical Center uses Big Data to transform patient interactions

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Why Persistent?

Customer-centric Approach

With our design thinking approach, we conduct stakeholder interviews and create journey maps and prototypes keeping your customer at the core to help you deliver impactful digital experiences.

Multi-skilled Team of Experts

We bring together design, technology, domain and business experts to understand your goals, re-imagine business models and build digital solutions that deliver business outcomes with improved customer experience.

Technology Innovation

We have built innovative solutions with cutting edge technologies for over 30 years’ and leverage these insights to build solutions that help our clients achieve immediate business results.