Persistent Named a Leader in ISG Provider Lens™ Digital Engineering Services Quadrant Report U.S. 2024
The 2024 ISG Provider Lens™ Digital Engineering Services Quadrant Report, U.S. evaluates U.S.- based providers offering comprehensive services to harness the latest developments in AI, cloud computing and intelligent automation, enabling enterprises to redefine their strategies, optimize operations and ensure unparalleled customer experiences.
In this year’s study, Persistent has been positioned as Leaders in three quadrants: Integrated Customer/User Engagement, Platform and Application Services and Intelligent Operations. Additionally, we have also been recognized as Rising Stars in the quadrant covering Design and Development (Product, Services and Experiences).
Persistent a Leader in Platform and Applications Services
This quadrant assesses a provider’s ability to develop modular, adaptable technology ecosystems supporting agility, scalability and innovation.
Persistent has been recognized for establishing itself as a trusted partner in digital product engineering, assisting in every stage of the software product lifecycle.
Persistent a Leader in Integrated Customer/User Engagement
This quadrant evaluates a service provider’s ability to provide personalized, efficient and engaging customer service by leveraging advanced and innovative technologies.
Persistent has been recognized for enhancing customer interactions and satisfaction by using conversational platform solutions and GenAI initiatives that automate client engagement and provide hyper-personalized experiences.
Persistent a Leader in Intelligent Operations
This quadrant assesses a provider’s ability to innovate and adopt the ever-evolving digital engineering trends, setting new benchmarks for operational excellence.
Persistent has been recognized for enhancing its intelligent operations offerings by integrating GenAI for frontline work in asset management, focusing on providing prescriptive recommendations and optimizing maintenance scheduling.
Persistent a Rising Star in Design and Development (Products, Services and Experiences)
This quadrant evaluates a service provider’s ability to use evolving practices, prototyping and design frameworks to enhance value proposition. Providers are also assessed on how they prioritize sustainability, incorporate AI in their design processes and use GenAI applications.
Persistent has been recognized for its human-centric, innovation-led approach to design and development where design thinking is combined with technology expertise to uncover digital opportunities.
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