Enterprise Communication Services

Enterprise communication, collaboration, and contact centers are pivotal to streamlining customer support and engagement. The convergence of communications platforms, omnichannel contact centers, and conversational AI can potentially reduce customer acquisition costs, increase customer lifecycle value, and significantly optimize servicing costs with blended customer care run by AI bots and human agents.

With Generative AI, enterprises could further reduce the volume of human-services contacts by up to 50% and increase productivity by 30-45%.

However, enterprises are saddled with dated software that limits the pace of innovation, manual-intensive and overtly complex processes and administrative workflows, and suboptimal AI implementations for experience, insights, decisions, and actions.

Persistent brings diversified and rich experience in implementing and co-engineering Communication and Contact Center Solutions. Our strong partnerships with leading software vendors across solution implementation, engineering, professional services, and customer support help clients build AI-enabled, automation-native, integrated, and modernized solutions for superior customer engagement and experience.

Benefits

For Enterprises:

• Optimize TCO by with a rationalized and modernized contact and communications landscap
• Maximize savings by with simplified and automated planning, administration, and onboarding
• Improve and elevate customer engagement, agent productivity, and employee experience through enhanced self-service, intelligent virtual bots, custom apps, and knowledge assist solutions

For Software Vendors:

• Accelerate time to market for software delivery
• Reduce product deployment time, customer onboarding time, and issue turnaround time
• Boost growth, revenue, and ARR as managed reseller of product licenses and subscriptions