Provisioning Manager for Cisco

Using intuitive management portals, administrators and help desk staff can provision resources for fast and efficient on-boarding and off-boarding of users and agents. Provisioning Manager executes communication management workflows by leveraging our workflow and synchronization engine which includes connectors to Cisco systems. Workflows are controlled by configuration settings and lookup tables that manage phone number allocation and configuration templates that are based on parameters such as user location and role.

Provisioning Manager provides visibility into the inventory of resources and phone number management.

Inventory of communication resources can be retrieved from all connected systems to provide consolidated views that are easy to search and generate reports. For example, administrators can produce a quick view of devices in a specific device pool along with their current registration status. The inventory module periodically retrieves data along with updated status.

Phone numbers usage and availability is presented in a consolidated view from all connected systems including extensions and DIDs.