Nurse Triage Solution
Persistent’s Nurse Triage solution is based on Schmitt–Thompson Clinical Content (STCC) and is built on the World’s #1 CRM platform – Salesforce Health Cloud
Introducing Nurse Triage by Persistent
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Business Benefits
Maximize Triage Accuracy Rate by ensuring consistent and effective care every time
Improve Nurse Utilization Rate by empowering nurses with better tools
Minimize Call Abandonment Rate with better services & reduced wait times
Secure customer privacy with HIPAA compliant Salesforce Health Cloud Platform
High availability for patient data through extensible and customizable solution well integrated with EHRs
Solution
- Secure, multi-platform communication option through telephone, web-based chat, text, email and fax
- HIPAA, PIPEDA compliant supported by Salesforce Shield Encryption feature, Role-based security matrix
- Patient Risk Stratification
- Integration with leading EMR platforms using HL7 messages
- 99% availability and reliability
- Reporting and Analytics around Call Center KPIs and Nurse Triage Process
- Supports Workflow Automation Process and seamless integration with Contact Center
- Supported Languages: English, French, Spanish
- Compliant with evidence-based protocols (STCC) and regular content updates
Schmitt-Thompson Clinical Content (STCC) serves as a tool for triage nurses that assists with data collection, triage, disposition selection, and advice-giving processes.
Client Success
Modernizing Nurse Triage for a premier children’s hospital in US
- Achieved 40% faster call resolution by providing high-quality advice to patients. This, in turn, reduced call times and improved nurse efficiencies
- 50% increase in Patient Satisfaction Rate since they can conveniently access a call center 24/7, saving time and expense
- 60% increase in staff utilization and satisfaction rates with After Hour Call Centers significantly improving healthcare workers’ quality of life
- Experienced 65% reduction in clicks to process a referral thereby decreasing wait times and abandoned calls
Client Success
Health cloud implementation for a US not-for-profit care provider
- 30% increase in agent productivity by eliminating manual identification of patients
- 50% decrease in patient wait time due to a state-of-the-art Nurse Triage system
- 100% evaluation accuracy by agents to identify the current patient condition and take immediate action
- 70% reduction in clicks to process a referral which resulted in decreased wait times and abandoned calls
Why Persistent?
1700+
Healthcloud certis.
2,800+
Engineers
7,180+
Certifications
1500+
Engagements
5/5
Csat
19+
Years Of Salesforce Partnership
Persistent in Healthcare & Life Sciences
Providing Digital Transformation Solutions for Personalized, Predictive & Preventive Care
125+
HCLS
Customers
3000+
Technologists & Domain SMEs
3 of top 5
Analytical Inst. Comp.
3 of top 5
Healthcare Payers
5 of top 10
US Providers
2 of top 10
Medical Devices
50+
Health/Med Tech & ISVs
3 of top 10
Pharma/CRO/CDMO
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