Omnichannel Customer Service

Achieve Customer Service Excellence with Persistent Systems and Salesforce Service Cloud.

Deliver exceptional service across every channel with Persistent Systems and Salesforce Service Cloud. Create seamless, personalized customer experiences that build loyalty.

Offerings & Solutions

Customers expect seamless and personalized service across all touchpoints in today’s digital age . Persistent Systems, a trusted Salesforce partner for over 19 years, can help you achieve this with our comprehensive suite of Salesforce Service Cloud solutions. We empower you to deliver exceptional omnichannel customer service that fosters loyalty and drives business growth.

Unified Customer View for Personalized Service

Get a comprehensive view of your customers through Salesforce Service Cloud. Our solutions integrate customer data across all touchpoints by providing your service agents with detailed insights about customers’ backgrounds, preferences, and past interactions. This integrated perspective empowers personalized service that meets customers’ expectations and boosts their satisfaction and loyalty.

Efficient Case Management Across Channels

Simplify your case management with our omnichannel solutions. Whether your customers reach out through phone, email, chat, social media, or any other channels, Salesforce Service Cloud adequately captures, tracks, and resolves each case . Our approach reduces the response time and enhances the resolution rate, leading to higher customer service levels.

AI-Powered Insights and Automation

Utilize the AI capabilities of Salesforce Einstein to automate basic tasks, forecast customer requirements, and give agents intelligent suggestions. Our solutions create more efficient service processes, allowing your agents to provide the best customer service.

Self-Service Portals and Communities

Give your customers the power of self-service. We tailor Salesforce Service Cloud to create simple self-service portals and communities where customers can find answers quickly, track their cases, and connect with the brand and other customers. It increases customer satisfaction and takes the burden from your service teams.

Real-Time Analytics and Reporting

Real-time analytics and reporting will help you get actionable intelligence on your customer service performance. Our services allow you to track the most critical metrics, pinpoint trends, and discover improvement points. With data-driven decision-making, you can continuously fine-tune your customer service strategy for optimal results.

The Persistent Systems and Salesforce Service Cloud empower you to offer omnichannel customer service that exceeds customer expectations consistently. Contact us now to learn more about our Salesforce Service Cloud skills and start your journey to customer service excellence.

Client Success

Omnichannel Success for US Multimedia Leader

Client Success

Accelerating time-to-market with seamless omnichannel experience for US multimedia leader

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Enhancing Patient Data Visibility in Pharma

Client Success

Large pharma company gains a 360-degree view of patient data with an integrated platform

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Client Success

Enhancing customer experience with centralized CRM for Australian home appliances brand

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Why Persistent?

Expertise

Rely on our expertise in Salesforce solutions to have your customer service strategy based on a solid foundation.

Customized Solutions

We are committed to identifying your specific issues and objectives and providing you tailor-made solutions that perfectly match your customer service vision.

Innovation-Driven

Be at the forefront of customer service trends with the latest Salesforce features and technologies, thus keeping your service delivery at the forefront.

Comprehensive Support

Whether it’s strategy development, implementation, or beyond, our certified Salesforce experts stand with you every step of the way, offering comprehensive support and guidance.