Vermont Mutual Insurance Group is one of the ten oldest mutual property and casualty insurers in the United States, with over 300,000 policyholders.
The Challenge
Vermont Mutual was struggling with the manual deployment of applications which were consuming too much bandwidth. Legacy code was becoming increasingly difficult to maintain. Vermont Mutual needed to execute a cloud migration strategy to tackle challenges arising out of multiple single points of failure in their current architecture, inconsistencies between internal environments, production outages, and the growing chances of financial transfers being missed due to downtime.
The Solution
Vermont Mutual required a seamless migration from the existing legacy technology stack to AWS cloud. They collaborated with Persistent to modernize core operational capabilities to adapt to the new business models and enterprise-wide change management.
Persistent helped Vermont migrate all Quote and App functionalities for multiple products from their legacy system to AWS cloud. Vermont’s current bridging/real-time rating interface was replaced with a modern technology stack and API-lead microservices architecture. Persistent also helped them integrate with Guidewire (InsuranceNow) policy admin system for rating and underwriting activities.
By leveraging Persistent’s proprietary design thinking approach and the Persistent Digital Greenhouse framework, Persistent helped Vermont reduce the complexity of process design and improved user experience, resulting in a 100% customer satisfaction score (CSAT) for over three years.
With Persistent’s support, Vermont also implemented the insurance rater that carried out around 80% of new policies while ensuring compliance with ACORD standards.
The Outcome
Migrating to AWS cloud helped Vermont Mutual improve turn-around time and quality of response to the needs of agents and policyholders. By standardizing its policy underwriting system, Vermont empowered its agents to better serve their customers and drive customer loyalty.
Utilizing DevOps on AWS, Vermont Mutual has improved operational efficiencies within its core processes, resulting in reducing time to market for feature changes — from two months to two weeks. They also benefitted from improved Recovery Time Objective (RTO) for disaster recovery from 24 hours to two hours. As the cloud migration enabled full access to centrally managed logs, Vermont realized significant cost savings by employing fewer resources to trace issues.
Technology Used
- Java
- AWS — Infrastructure Migration
- AWS
- React.js
- MySQL
- Appian
- Corticon
