Empower your Customer Service with our Amazon Connect Solutions
Leverage Persistent's AWS expertise for superior, cost-effective cloud-based customer service.
The flexibility, scalability, and agility required to deliver superior customer service can only be provided by contact centers hosted in the cloud.
At Persistent, we partner with Amazon Web Services (AWS) to help our clients modernize their legacy contact centers with Amazon Connect, a 100% cloud-based contact center that provides self-service configurations to improve customer service at lower costs in a pay-as-you-use model.
Our well-defined approach and framework ensure our clients receive the most comprehensive Amazon Connect Cloud offerings, from greenfield implementation and integration to consulting, testing, and validation. We are experts in migrating existing on-premises contact center setups to Amazon Connect Cloud and take complete ownership of the cloud platform and its services.
Upgrade your Contact Center Effortlessly with Persistent
We help businesses migrate their contact centers to Amazon Connect from existing solutions such as Five9, Genesys, Cisco, Microsoft etc.
Expertise in Transitions
With our in-depth knowledge and hands-on experience, we excel in transitioning contact centers to Amazon Connect with minimal downtime and maximum efficiency.
Customized Solutions
We understand the intricacies of each migration project and tailor our approach to suit businesses’ specific needs and objectives.
Seamless Integration
Our seamless integration capabilities ensure that existing systems, data, and workflows smoothly transition to Amazon Connect.
Post-Migration Support
We don’t just stop at migration; our support extends beyond deployment, providing ongoing assistance and fine-tuning to optimize the Amazon Connect setup.
Transform your customer experience with Amazon connect: Standalone CCaaS supported by Persistent
Harness the power of Amazon Connect’s cutting-edge cloud-based contact center technology with our expert guidance and support.
Tailored Setup and Configuration
We provide comprehensive setup and configuration services for Amazon Connect as a standalone Contact Center as a Service (CCaaS), ensuring it’s aligned to meet unique business requirements.
Scalable and Flexible Solutions
Leverage the scalability and flexibility of Amazon Connect to handle various communication channels, allowing business to adapt and grow seamlessly.
Customization and Personalization
Our team assists in customizing Amazon Connect to specific needs, ensuring a personalized customer experience that aligns with the brand.
Continuous Support and Optimization
Beyond setup, we offer ongoing support, monitoring, and optimization services to ensure the standalone Amazon Connect CaaS operates at peak performance.
Ensure Uninterrupted Operations: High Availability Contact
Center with DR Supported by Persistent
Persistent offers robust solutions for contact centers that demand high availability. We achieve this through our Disaster Recovery (DR) setups, which rely on Amazon Connect Global Resiliency feature. Our team of experts is committed to providing uninterrupted customer service operations, even during unforeseen circumstances. Our High Availability Contact Center with DR Support is designed to provide a reliable and seamless experience to our clients.
Strategic Architecture Design
We craft resilient architectures leveraging Amazon Connect to ensure high availability and redundancy across multiple
regions.
Continuous Uptime Assurance
Our solutions guarantee minimal downtime by implementing failover mechanisms and redundant systems for seamless operations.
Disaster Recovery Preparedness
We plan and implement robust DR setups, allowing for swift recovery and continuation of services in case of any disruptions.
Automated Monitoring and Response
Our systems are equipped with automated monitoring and response mechanisms, promptly addressing any potential issues to ensure service continuity.
Continuous Improvement and Adaptation
We continuously refine and adapt our solutions to evolving industry standards and emerging threats, ensuring ongoing protection and reliability.
Elevate Customer Interactions: Tailored Contact Center UI Supported by Persistent
At Persistent, we enhance agent productivity and customer satisfaction with a custom Contact Center User Interfaces powered by Amazon Connect.
Design and Development
We create intuitive and user-friendly interfaces tailored to unique business requirements and branding, ensuring a seamless customer interaction.
Personalization and Customization
We empower businesses to personalize agent interface, optimizing workflows and enhancing efficiency through tailored user interface (UI) elements.
Expertise in Ul Customization
Our team possesses deep expertise in customizing Contact Center Uls, leveraging Amazon Connect to deliver optimal user experiences.
Enhanced Agent Productivity
Our Ul designs are crafted to streamline agent workflows, boosting productivity, and enabling agents to focus on delivering exceptional service.
Continuous Innovation
We are committed to continuous innovation, refining and expanding Ul capabilities to align with the latest industry trends and customer expectations.
Seamless Salesforce Integration: Amazon Connect CTI Adapter Supported by Persistent
We integrate Amazon Connect’s Computer Telephony Integration (CTI) adapter with Salesforce, empowering businesses to unlock the full potential of customer relationship management.
Expert Integration Services
Our team possesses deep expertise in seamlessly integrating Amazon Connect’s CTI adapter with Salesforce, ensuring a cohesive and efficient workflow.
Enhanced Customer Insights
We enable agents deliver personalized service with a 360-degree view of customer interactions by integrating Amazon Connect data directly into Salesforce.
Streamlined Workflows
We automate processes and streamline workflows by connecting Amazon Connect’s telephony capabilities directly within the Salesforce environment, optimizing agent efficiency.
Customized Configuration
Tailor the Integration to specific needs, enabling a synchronized environment where customer data seamlessly flows between Amazon Connect and Salesforce.
Optimize Customer Service Synergy: Salesforce Service Cloud Voice Integrations supported by Persistent
We harmonize customer service capabilities by integrating Salesforce Service Cloud Voice with Amazon Connect, elevating customer service to new heights.
Workflows
Automate simple and complex business processes by easily connecting to enterprise-scale workflows for faster resolution of phone calls.
Unified Customer Insights
Provide agents with a 360-degree view of customer interactions by consolidating Amazon Connect call data within Salesforce, empowering personalized and informed customer interactions.
Real-Time Call Transcription
Automatically transcribe phone calls in real-time so agents can focus on customers.
Efficient Omni-Channel Service
Salesforce Service Cloud Voice enables multi-channel support, allowing agents to handle calls alongside other communication channels, ensuring a cohesive customer experience.
Integrated Telephony Capabilities
Seamlessly integrate Amazon Connect’s robust telephony features with Salesforce Service Cloud Voice, enabling agents to manage calls directly within Salesforce.
Unified Customer Engagement: Multi-Channel Contact Center Solutions by Persistent
We empower businesses with robust multi-channel contact center solutions. Our customized approach enables seamless management of customer interactions across channels.
Diverse Communication Channels
Our solutions cover a spectrum of channels including voice, email, chat, SMS, and video, providing customers the flexibility to engage with their preferred medium.
Centralized Management
Streamline interaction handling via a centralized dashboard, allowing agents to efficiently manage conversations across multiple channels within one unified interface.
Omni-Channel Integration
Foster consistency by synchronizing customer data and interactions across channels, ensuring a seamless and integrated customer journey.
Scalability and Adaptability
Our solutions facilitate the addition of new channels and adapt to evolving customer preferences.
Enhance your Customer Service with Amazon Connect
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