Digital transformation is a well-established concept among enterprises. Leaders recognize its potential to boost revenue, improve operational efficiency, and enhance customer experiences. However, despite large-scale digital transformation initiatives underway at 89% of enterprises, the impact on key performance indicators (KPIs) remains underwhelming. On average, these efforts, according to Harvard Business Review, have yielded 31% of the anticipated revenue increase and 25% of the projected cost savings.
The gap between digital leaders and laggards, as defined by McKinsey, is significant. With the integration of Artificial Intelligence (AI), this gap will further widen, giving leaders a 60% boost in revenue generation and a substantial competitive advantage.
Digital transformation and AI adoption are multi-year investments that require robust capabilities and seamless collaboration across teams, processes, and workflows. These initiatives, intertwined and aligned with shared business goals of growth, efficiency, and superior customer experience, create compounded benefits over time. Just as AI cannot scale without a digital foundation, digital initiatives can significantly benefit from AI integration. This synergy creates a virtuous cycle of growth and innovation, setting leaders leagues ahead of peers.
Accelerating Digital Transformation with AI Plug-ins
Ongoing digital transformation can leverage AI to accelerate value realization, thanks to strides with democratized AI. These AI plug-ins can help:
- Modernize Applications: AI solutions that automate code generation, reverse code engineering, code-to-code translation, upstream unit testing, and continuous deployment enable rapid modernization of the application stack. With its coding assistants, Generative AI (GenAI) can enable developers to complete coding tasks twice as fast.
- Reduce Technical Debt: With pervasive cloud adoption, the need to set up the right infrastructure and resources, consolidate unstructured data, and enable integration with disparate systems becomes paramount. AI can help visualize optimal cloud configurations based on business requirements and operational efforts. Other forms of AI, such as Optical Character Recognition (OCR) and Computer Vision, can help organize unstructured data stored in systems such as Microsoft SharePoint or CRMs, facilitating the training and deployment of domain-aligned large language models (LLMs).
- Enhance Operational Efficiency: Natural Language Processing (NLP), a branch of AI, can streamline back-office operations by converting speech to text and vice versa. Coupled with OCR, NLP reduces the cognitive load for back-office employees by analyzing documents, accelerating processing time, and enabling them to make data-backed decisions.
- Improve Customer Experience: AI-powered chatbots and virtual assistants help customers navigate complex workflows independently, reducing the workload on front-line agents, who can in turn dedicate bandwidth to high-priority, higher-value engagements. Conversational AI in contact centers can boost agent productivity and optimize labor costs by $80 billion.
Integrate AI Throughout Digital Transformation Initiatives with Persistent’s AI Stack
With more than 30 years of experience engineering large-scale digital transformations, Persistent unlocks enterprise digital potential through AI, delivering measurable KPI improvement. Our AI-first suite of digital transformation accelerators sets us apart as an industry front-runner, recognized by leading analyst firms. We offer:
- GenAI-Powered Coding Assistant: Persistent WingMate provides comprehensive testing, chat functionality for code and infrastructure, database simplification, deployment automation, continuous deployment, API-driven backend code generation, automated code review, language flexibility, and software health assessments for a secure and reliable code. It reduces time to value with end-to-end GenAI-led automation, making way for faster, high-quality releases. For our transformative work in quality engineering leveraging GenAI, HfS recognized us as a Market Leader.
- GenAI-based Infrastructure as Code: Combining GenAI with an intuitive multi-layer visual interface and an AI chatbot named Megh (Sanskrit for cloud), Persistent PiCloud enables interactive development of cloud architectures without having to write a single line of infrastructure code. It features a drag-and-drop visual editing tool to create complex programming constructs with in-built DevSecOps and pre-deployment compliance checks. For our transformative work with cloud-first infrastructure, Gartner® recognized Persistent as a Challenger in its 2023 Magic Quadrant on Public Cloud IT Transformation Services.
- GenAI-driven Product Engineering Framework: Persistent ExtenSURE.AI empowers enterprises to imagine, engineer, and sustain products in a cloud-native environment while embracing Agile and DevSecOps. It modernizes existing products to be cloud-native and ensures continuous improvements and feature updates, supported by rich partnerships and accelerators.
- AI Platform for Software Engineering: Persistent SASVATM ensures continuous improvement in the ever-changing software landscape. It prevents technical debt in new development, minimizes accumulated technical debt in mid- to late-stage software, and handles complex scenarios in software sustenance and specialized industries. Early deployments of SASVA reduced release times by 25% to 35% with improved quality, boosting enterprise productivity across software phases.
- AI-Powered Enterprise Data Management: Persistent iAURA is a suite of AI-powered data solutions engineered to catalyze business growth. It empowers businesses with seamless deployment and precision in addressing data challenges, harnessing AI and machine learning to uncover hidden patterns, enabling data-driven decision-making, enhanced business intelligence, and automated data quality assurance and reconciliation.
Blueprinting AI for Success
Integrating AI in ongoing digital transformation initiatives requires a strategic approach. Persistent Consulting, which spearheads technology-led initiatives for leading enterprises, can help with:
- Strategic Alignment: Our consultants understand the strategic priorities and key business outcomes that can be accelerated through an AI-first approach.
- Objective Assessment: We conduct a comprehensive assessment of the current state, perform task-based analyses, and apply systems thinking to identify potential leverage points for AI enhancement.
- Thoughtful Designs: Using our proprietary “4A” (Assist-Augment-Automate-Autonomy) framework, we translate leverage points into target-state AI-driven use cases.
- Fit-for-Purpose AI Blueprints: We develop a “4A” composable AI architecture blueprint that powers AI use cases across applications, experiences, APIs, retrieval augmented-generation (RAG) frameworks, LLMs, data pipelines, tools, infrastructure, and governance.
Click here to schedule a consultation and learn how AI can supercharge your digital transformation journey.
