This exclusive fireside chat, featuring industry experts Sam Krishnamurthy from Crawford & Company and Rajesh Abhyankar from Persistent Systems, explores the transformative effects of Generative AI (GenAI) in the insurance industry. GenAI and large language models are enhancing insurance operations and customer experiences with their ability to generate human-like content and accelerate knowledge-related tasks. As these emerging technologies integrate into the industry, ethical use, data privacy, security, and compliance are paramount. This focus on balancing innovation with risk management ensures responsible GenAI deployment for the best business outcomes and brand protection. It’s a new era in the insurance sector, where GenAI’s potential must not only be harnessed responsibly but also implemented strategically for long-term success.
Speakers:
Sam Krishnamurthy, VP Corporate Systems, Crawford & Company
Rajesh Abhyankar, SVP, Persistent Systems
Key Takeaways:
- Real-world applications of GenAI: Gain insights into how GenAI is revolutionizing operations delivery, revenue growth, digital transformation, and claims management.
- AI with a human touch: Learn the importance of essential human review for claims adjustors, employees, and IT developers to take advantage of GenAI.
- Navigating client consent, data privacy, security and compliance: Explore how to establish guard rails, address security concerns, and adhere to regulatory requirements when implementing GenAI solutions.
- Strategic implementation: Learn about high-level strategies for effectively deploying GenAI within an organization to gain a competitive edge.
- Future trends and predictions: Hear expert opinions on the evolving GenAI landscape and its potential future impact within the insurance sector.
About the Speakers:
Sam Krishnamurthy: Sam has been with Crawford for 14 years starting his journey in 2009 as a Technical Consultant, specializing in developing back-office system applications. His passion for innovation, continuous learning, and a blend of business and technical acumen led him through various leadership roles, culminating in his rise to Vice President of Corporate Systems in 2020, and more recently leading technology delivery for Digital Solutions. With a distinguished career spanning more than 21+ years in IT, Sam serves as a visionary technology leader at Crawford & Company and leads in digital innovation for claims management, using AI and data analytics to revolutionize business processes, improve settlement accuracy, and offer efficient, adaptable solutions to clients.
Rajesh Abhyankar: As a distinguished expert at Persistent Systems, Rajesh brings a wealth of knowledge and experience in integrating advanced GenAI solutions within various business frameworks. Rajesh is tasked with taking GenAI and cloud solutions to Persistent clients globally.
About Crawford & Company
Crawford & Company (www.crawco.com) is the world’s largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers and corporates, with an expansive global network serving clients with nearly 10,000 employees in more than 70 countries.
