In June 2024, Persistent achieved two new AWS service delivery designations for Amazon Redshift and Amazon Connect, positioning us among the top go-to partners to drive data-driven business intelligence and smarter contact centers. Adding to our growing AWS portfolio, these delivery designations underscore our expertise, in-house IP, and accelerators that help our clients leverage AWS capabilities to improve data monetization and customer engagement. They also add weight to our Strategic Collaboration Agreement with AWS, reinforcing our leadership in delivering on business growth, time to market, and customer experience with Generative AI (GenAI).
Data sets the stage for such transformations – and it comes with caveats. Clients migrating from on-premises to cloud-based data centers must ensure data accuracy, accessibility, and compliance with applicable security and privacy laws, especially when data is in transit. We did this for a leading platform provider for mortgage services in the US, setting up an AWS-based data warehouse while moving more than 100 GB of data to the cloud with Amazon Redshift. This enabled a cost-effective, reliable, and scalable architecture, which helped the client to deliver real-time insights to lenders, who could offer personalized services to end customers. Lenders can now use the client’s cloud-hosted data to identify potential delinquencies, benchmark performance with peers, and spot opportunities to maintain a competitive edge.
“The two service delivery designations come at a crucial point where our clients turn to the cloud to monetize enterprise data and improve customer experiences across touchpoints. AWS has an expansive suite of services to transform these levers, and Persistent, a Premier Tier partner, has a front-row view of the AWS ecosystem. With our in-built IP and accelerators and 2,500 AWS-certified engineers, we have helped enterprises reimagine data warehousing in the cloud and enabled contact center transformations that move the needle on how our clients engage with their customers,” said Vijay Verma, Chief Revenue Officer, Persistent.
For close to three-and-a-half decades, Persistent has steered cloud-based business transformations. For instance, we helped a major American airline carrier revamp its contact center operations, resulting in cost savings, enhanced agent productivity, and faster customer complaint resolution. Implementing a cloud-based, highly automated, 24/7 contact center built on Amazon Connect significantly boosted agent productivity, enabling 25,000 agents to efficiently handle 1,500 toll-free numbers and 5,000 direct inward dials daily.
“Persistent, an AWS Premier tier partner brings on board the right blend of in-house capabilities, domain expertise, and IP around data analytics and customer engagement transformation. They have been an AWS partner for over a decade and have a robust last-mile stack to fit AWS capabilities into clients’ business context, directly improving operations, employee productivity, and customer experience with a data-first, technology-led approach. These two service designations prove Persistent’s capabilities in helping clients tap into the AWS ecosystem to become data-driven, automated, intelligent businesses,” said Kiran Randhi, Principal Solutions Architect, AWS.
With these new delivery designations, Persistent’s total AWS designations now stands at four. Combining these with six service competencies, Persistent possesses the right know-how about the AWS ecosystem. We use our partnership, along with our domain and technology expertise, to accelerate our clients’ pivot to intelligent businesses built on AWS. To learn more about our AWS partnership, click here.
