World-renowned Academic Medical Center launches next-generation chronic care model

Solutions

One of the nation’s largest and most respected hospitals, internationally acclaimed for excellence in clinical care, wanted to create a platform to provide software-guided decision making for care navigators.

Required capabilities included:

• Identification of patients with specific clinical characteristics
• Screening and enrollment of patients into relevant programs
• Continuous live access to clinical data in the EMR
• Inform proactive and periodic outreach by care navigators for patients for coaching and treatment guidance related to labs and medication adjustments
• Support navigator-driven remote care for hypertension, heart failure and lipid control

Outcomes

Persistent delivered a full life-cycle implementation that not only re-imagined internal business processes but also helped the bank leverage cutting edge AI and ML technologies for automation.

• 92% accuracy on data extraction and decisions using AI/ML cognitive automation
• Reduced Turn-Around-Times (TAT) from 30-45 minutes to 7-8 minutes
• Increased operational efficiency by automating human-intensive operations
• Rapid deployment of five new applications in three months across the trade supply operations
• Reduced Total Cost of Ownership (TCO) by reusability of existing product licenses

Technologies used

•  Digital Clinical Care
•  Data Platform Strategy
•  Enterprise & Data Integration
•  Artificial Intelligence & Machine Learning
•  Identity Access Management