The Client:
The client is a leading chemical manufacturing company headquartered in Riyadh, Saudi Arabia, which deals with petrochemicals, chemicals, industrial polymers, fertilizers, and metals. This forward-thinking organization prioritizes technology and innovation to maintain its competitive edge.
The Challenge:
This organization needed to upgrade its ARIS suite from version SR 17 to the latest version, SR 24. This crucial upgrade would unlock the newest features and address security vulnerabilities in the existing Java environment. However, the tight timeframe of 120 hours for upgrading three environments (QA, Test, and Production) presented a significant challenge. Additionally, internal IT security protocols and the lack of sufficient documentation from the previous upgrade increased the complexity of the task.
The Solution:
Backed by a robust partnership with Software AG and deep implementation expertise of Software AG products, Persistent emerged as a trusted technology partner of choice for the chemical manufacturer.
To start, we conducted a comprehensive analysis of the client’s needs and proposed a cost-effective upgrade path with precise timelines and resource allocation. We verified prerequisites, set clear in-scope/out-of-scope boundaries, and established open communication with ARIS support to resolve issues promptly. We identified the vulnerabilities in the client’s existing Java environment and proposed Zulu JDK as a secure alternative to the standard Java JDK. Additionally, a rigorous security protocol was implemented during the upgrade process. Zulu JDK proved to be an effective tool in eliminating licensing concerns, optimizing operations, and giving users access to the latest ARIS features.
Our effective collaboration with the client’s IT security team helped us navigate approvals, whitelisting, and software downloads efficiently. We upgraded all three environments within the critical 120-hour window by scheduling parallel activities whenever possible. Persistent also improved overall ARIS server performance through server cleanups and regular backups established during the upgrade.
We provided timely feedback to help the client’s ARIS Single Point of Contact (SPOC) gain valuable knowledge to handle future administrative tasks. Not only this, but our detailed documentation of the entire transformation process also established a solid foundation for future upgrades.
The Outcome:
Persistent’s expertise in ARIS upgrades and our commitment to collaboration ensured a successful and secure upgrade for this leading Saudi chemical manufacturer. With effective planning, security focus, and knowledge transfer, Persistent maximized the value delivered to the client while optimizing costs and timeframes.
- By implementing Zulu JDK, Persistent helped eliminate licensing complexities, leading to 30% savings on project costs for the client.
- Removing Java vulnerabilities fortified the security landscape of the client’s ARIS environment, safeguarding sensitive data and mitigating potential security risks.
- Completing the upgrade within the strict timeframe minimized downtime and disruption to ongoing operations and helped the client maintain business continuity.
- By boosting server performance, Persistent helped the client potentially reduce maintenance costs and downtime in the long run.
- Detailed documentation established a foundation for faster and more efficient future upgrades, regardless of resource availability, leading to an estimated 15% time saving on future installations.
