Overview
A leading radiology firm that is the largest provider of outpatient diagnostic services in United States faced challenges with outdated, on-premise RIS and PACS systems, complex workflows, and high administrative costs. To address this, a new digital platform was developed, migrating their applications to a multi-cloud environment, enhancing productivity with persona-based workspaces, and improving patient engagement through a custom-built Call Center Management System (CCMS) with robust data interoperability.
Challenges
- Current RIS and PACS systems are on-premise, single-tenant monolith applications.
- Old user interface with complex workflows.
- Lack of analytics to manage real-time operations.
- Ensuring security compliance and healthcare regulations.
- Need to modernize applications and reduce deployment time.
- Higher administrative costs and lack of tech solutions to improve patient engagement.
Solutions
- Persona-based workspaces targeting diagnostics and technologists to enhance productivity through a new custom digital platform.
- This digital platform was developed by moving their proprietary PACS, RIS, and related applications to a multi-cloud environment.
- Design, development, and setup of additional portals for key personas.
- Custom development for COE service productivity.
- Developed a Call Center Management System with robust data interoperability to provide a digital experience for key stakeholders and transform patient engagement.
Outcomes
- Significant productivity gain Through simplified, seamless workflows for various personas enabled via a digital connected platform
- Major reduction In technical debt through nimble Agile execution
- HIPAA compliance Improved real time scheduling and patient management, patient engagement
Technologies Used
- Angular
- React JS
- Node UI+ Backend
- C++
- Java
- SQL
- Azure
- GCP
