Learn how a leading travel management company headquartered in Europe aligned its global IT operations and infrastructure and speed time-to-market and improved overall communications.
Challenges
- Required 24/7 response and no downtime
- Support teams were spread over regions, resulting in cumbersome communications and operations
- Limited resources and technical proficiency
Solutions
- Deployed common model across 109 countries
- Improved IT continuity with training and governance
- Centralized offshore support with multi-domain expertise
- DevOps extended collaboration between development, testing, infrastructure, and operations teams to reduce time to production from weekly to daily and on-demand
- Deployed Splunk globally to proactively alert and analyze to avoid downtime
- Deployed centralized ticketing tool SDP globally to improve response time
- Reduced application production deployment time with TFS, reducing errors and improved quality assurance
Outcomes
- DevOps streamlined communication process and improved resolutions
- Identified and resolved issues up to 60% faster
- Reduced escalations by up to 85%
- Converted complex logs to graphs and reports for simpler analysis, reporting and troubleshooting
- Improved response time to reduce costs, improve response time
