Our client is a global leader in embedded payments, powering more than $200 billion in payment volumes annually.
The Challenge
The client recently moved its payment platform to Google Cloud Platform (GCP); however, the cloud-hosted version was not stable and could not support transaction volume beyond a certain threshold. This performance issue directly impacted its topline numbers since the client billed customers for the number of transactions processed through its payment platform. The platform also lacked mature security protocols and needed to comply with new versions of the Payment Card Industry Data Security Standard (PCI-DSS) regulations.
The Solution
Persistent was the digital transformation partner for the migration of its payment platform from on-premises to GCP. We knew the client’s application architecture intimately, and as a Google Cloud Premier Tier Partner, Persistent had first-hand knowledge of the cloud platform’s capabilities that could boost performance, security, and compliance.
Our GCP-certified engineers worked with the client’s business analysts to identify gaps in the platform stack that were creating performance issues. We traced these back to challenges in the database, which resulted in high memory storage and application crashes. We fixed the issue by delivering a more stable platform that can handle a higher threshold of transactions monthly.
To ensure the application delivers on service level agreements, we conducted penetration testing on the application every month to monitor key metrics. This allowed us visibility to proactively identify and remediate issues before they can cause service disruptions. We also built-in multi-factor authentication to ensure secure access to the application from the customer side. Our domain experts worked with the client to align their processes with the compliance requirements for PCI-DSS versions 3 and 4.
The Outcome
The client’s platform is now:
- High performing, supporting 36 million monthly transactions, up from 27 million resulting in a revenue boost of 20%.
- Secured with no major security incidents reported since project completion.
- Compliant with the latest requirements of PCI-DSS regulations.
