Learn how a major global travel management company optimized operations and productivity with network operations center.
Challenges
- As a technology-dependent global organization, the client needed to streamline operations, improve systems monitoring and reduce costs
- It required a robust network connection and support environment to ensure business continuity, with a highly responsive solution operating seamlessly 24/7 with no downtime
Solutions
- Network operations center (NOC) deployed for cost-effective 24/7 operations
- Proactively monitors IT infrastructure and applications, with KPIs to track operations, alerting client to any service disruptions
- Introduced real-time issue resolution, restructuring existing environment of network, systems, servers, and applications with “territory teams” for faster response
Outcomes
- Improved KPIs
- Real-time dashboards led to better monitor and optimized resources
- Improved issue closure time with improved user satisfaction, and lower risk of IT failures
