Learn how a global claims management company achieved uninterrupted network operations while ensuring organization-wide business continuity.
Challenges
- Required a robust support environment to ensure business continuity across the organization
- Needed to streamline operations, improve systems monitoring and reduce costs
- Routine operations required robust network communications, data, and applications. Advanced support was mission critical
Solutions
- Built a network operations center (NOC) to monitor the network infrastructure 24/7 and identify any systems disruptions or failures
- On-demand, real-time availability reports to optimize resources utilization and monitoring
Outcomes
- Able to manage application traffic patterns, linking availability and performance
- Better service response times and resolutions for higher customer satisfaction metrics
- Reduced cost by replacing multiple tools handling integration management with SD Wan tool, while also reducing database storage requirements
