With operations in more than 70 countries, the client is a leading global provider of claims management
and outsourcing solutions to insurance companies and self-insured entities, served by an expansive
network of more than 9,000 employees.
The Challenge
With a distributed workforce and global operations, the client’s applications hosted on an on-prem
data center faced accessibility, performance, and security issues. The client had also grown through
acquisitions, adding to its already vast IT landscape and making its management complicated, costly,
and unwieldy.
Business unit autonomy allowed them to leverage cloud service providers such as AWS and Azure
individually. However, the lack of cloud best practices led to poor cloud hygiene, cost overruns,
and compromised security. Recognizing these issues, the client decided to modernize its IT
infrastructure by exiting their on-premises data centers in favor of a multi-cloud strategy to support
the performance, accessibility, and scalability of its growing application landscape.
The Solution
The client commissioned Persistent as its end-to-end cloud transformation partner. Our cloud experts assessed the client’s applications, IT infrastructure, and on-premises environment. We developed a migration platform or landing zone to support multi-cloud deployment business-critical applications. We set up an application migration plan consisting of discovery, data collection, migration planning and execution, cutover, and support — all managed end-to-end by Persistent’s cloud experts.
Most of the client’s applications were commercial-off-the-shelf; we had to analyze candidates to retire, retain, or rebuild and assess which cloud service provider (AWS or Azure) offers optimal services to run the application.
The landing zone was embedded with cloud security protocols, ensuring applications mirrored security best practices before migrating to the target cloud environment. We also modernized the client’s tools to manage workloads and infrastructure in the cloud, bringing more automation and visibility into utilization to help right size cloud resources and optimize the cloud spend
The client’s multi-cloud estate is currently managed by Persistent, where we offer infrastructure management and operations support for applications hosted on the cloud environment. This ensures the client’s IT stack runs smoothly for geographically distributed users and complies with cloud best practices.
The Outcome
By moving on-premises data centers to a multi-cloud environment, the client can potentially:
- Reduce operational costs by 35%.
- Significantly improve security management (inclusive of threat intelligence, monitoring, and risk prevention).
- Improve business continuity plans and disaster recovery procedures.
- Eliminate manual resource provisioning and improve resource utilization.
- Streamline IT infrastructure to support performance, scalability, availability, and accessibility.
