Redefining the ‘Brokerage of the Future’
At Persistent Systems, we are proud to collaborate with The Baldwin Group, one of the fastest-growing insurance brokers in the U.S., on their journey to a GenAI-powered transformation. Together, we are working to address industry challenges and unlock new opportunities, as highlighted by Reetika Fleming, Executive Research Leader at HFS Research.
The Challenge: Fragmented Systems and Complexity
As Baldwin experiences rapid growth, the brokerage is navigating operational challenges, including:
- Fragmented Systems: Disparate workflows across carriers.
- Complex Documents: Varied formats and terminologies from multiple insurance providers.
- Limitations of Traditional Tools: Existing automation solutions struggling to scale and adapt to evolving needs.
Our Approach: Persistent’s GenAI-Powered Platform
Leveraging our deep expertise in Generative AI and BFSI innovation, we are building a tailored solution designed to:
- Automate Document Processing in Real Time: Minimize manual effort through seamless classification and information extraction.
- Adapt Dynamically: Include model-agnostic capabilities to meet Baldwin’s evolving AI requirements.
- Ensure Compliance: Embed transparency and regulatory adherence into workflows.
Anticipated Outcomes
As we continue this collaboration, we aim to achieve transformative results:
- Operational Efficiency: Streamlined processes to improve speed and accuracy across insurance workflows.
- Faster Revenue Realization: Accelerated processing times for insurance policies to enable quicker client onboarding and service delivery.
- Enhanced Broker-Client Experience: AI-driven insights to empower better decision-making and elevate client satisfaction.
Baldwin’s transformation represents a forward-looking vision for the insurance sector, with the potential to set new benchmarks in operational excellence.
Our ongoing work with Baldwin has been recognized in HFS Research’s latest report, “Building the Brokerage of the Future.” This acknowledgment reinforces our shared commitment to redefining what’s possible through digital engineering and innovation in BFSI.
This acknowledgment underscores our commitment to pushing the boundaries of digital engineering in BFSI.
