The Client
The client is a leading provider of customer-centric pricing and profitability management solutions for BFSI organizations and institutions in North America, including banks, credit unions, and lenders.
The Challenge
Our client’s mission is to help BFSI institutions differentiate and grow their brands by developing customer relationships that are both personalized and profitable with its pricing solutions.
As customer demands grew, the organization found itself battling capacity constraints and increasing pressure to deliver results. The existing product development process was hampered by redundancy and declining product quality. The lack of automation and an outdated tech stack further compounded the problem, leading to delayed releases and customer dissatisfaction.
The client turned to Persistent to quickly address these challenges that were inhibiting growth, scale, and customer satisfaction.
The Solution
Persistent leveraged SASVA, its fully integrated AI-powered platform for the Software Development Lifecycle (SDLC) that delivers productivity gains and accelerates development times. Within just a week’s time of initiating the engagement, the SASVA Assessment capability utilized an inside-out/outside-in approach on the client’s product portfolio to perform extensive assessment that identified gaps, hidden technical and security debt and their root causes, and scalability and productivity issues. SASVA also armed the Persistent team with recommendations and actionable insights for each area.
Utilizing the SASVA Release Planner, Persistent developed a clear, actionable plan to address road map items, outstanding issues, technical debt, future enhancements including new features and UI upgrades to improve customer experiences and drive profitable growth.
The Outcome
Our approach delivered results that exceeded what manual efforts could achieve. Using SASVA we provided unparalleled speed, cost-efficiency, and scalability.
Within just one week, we showcased our ability to rapidly build confidence by thoroughly demonstrating gaps and share actionable insights to enable the customer to deliver on its commitments.
Our solution achieved the following key outcomes:
- Delivering the fastest go-to-market, exceeding manual efforts.
- Using SASVA Assessment we identified the accumulated hidden tech and security debt, along with their root causes and solutions to address the debt.
- Provided a clear roadmap and executable release plan with effort estimations using the SASVA Release Planner, instilling confidence in the customer.
- Combined speed, cost-efficiency, and an optimized delivery model for streamlined execution and effective delivery.
