Learn how a global leader in independent claims management achieved uninterrupted availability with data center operations support.
Challenges
- Client operations mandated 24x7x365 service availability with committed business-level SLAs
- Business demanded immediate identification and resolution of performance bottlenecks
- Business must run seamlessly through routine, planned upgrades, avoiding downtime and ensure highest performance levels
Solutions
- Deployed customized, global, offshore data center providing 24x7x365 availability
- Centralized monitoring of viability, availability and performance of servers, network, storage, database, websites, and application infrastructure
- Scheduled job and back up monitoring and management. Increased backup success rate by up to 98.5%
- Handled release and patch management for seamless operations
- Proactively troubleshoot issues saving time and money
Outcomes
- Improved availability and bandwidth utilization
- Improved business SLAs ensuring 99.9% continuous delivery for business-critical applications
- Improved return on network investment by up to 40% and 60% in overall productivity
- Centralized management of branch network and monitoring logs
