Utilizing PiCSM to Establish a Standalone Service Desk for Manufacturing Carve-Out

The Client The client is a newly divested engineering company undergoing a carve-out from an industry pioneer in manufacturing precision…

 

Building Out a New Service Desk Within Three Weeks for a Software Security Provider

The Client The client is a leading software security provider with a trusted portfolio of application security solutions. The Challenge…

 

Ensuring Seamless Transition to ServiceNow ITSM Within Six Months for Leading Engineering Company

The Client The client specializes in SaaS technology solutions that leverage proprietary AI with engineering data to solve problems, reduce…

 

Transforming a Capital Markets Legacy Sales Application

An American bank faced inefficiencies with their legacy application, which were resolved by Persistent through the implementation of Salesforce Sales…

 

Real-time Insights to Optimize Sales Operations

A fintech company specializing in consumer financing and lease-to-own purchase options revolutionized their sales operations by partnering with Persistent to…

 

Fully-Integrated Complex Care Management

Faced with the need to unify three complex legacy systems into a single platform, an American healthcare company specializing in…

 

Omni-channel Engagement and Streamlined Collections Management

A dynamic financial services firm committed to empowering small and medium-sized enterprises faced significant challenges due to fragmented customer information…

 

Migration to Financial Services Cloud for a Universal Bank

A universal private sector bank that offers personal banking services faced challenges with a disjointed view of customer financial data,…

 

Optimized Total Cost of Ownership with Zero Business Disruption

The client, a cloud-based remote work tools provider, faced multiple challenges impacting their operational efficiency and customer experience (CX). Persistent…

 

Reducing Customer Onboarding Time and Improving Customer Experience

A fintech company offering identity, risk, and payment solutions, as well as check- and bank-screening services, faced challenges with an…