Automate provisioning and simplify the management of contact center agents on Genesys Cloud CX.
Quickly on-board agents with all required configurations.
Accurately and consistently provision agents in a fraction of the time it would take to do manually.
Easily execute repetitive tasks and make bulk changes from an intuitive interface.
Starfish Provisioning Manager is an intuitive portal that administrators can use to provision and de-provision agents on Genesys Cloud CX systems.
The Provisioning Manager also logs all transactions details, including configuration changes for each agent and maintains a complete inventory of users, phones and extensions.
Simple to use portal for on-boarding and off-boarding contact center agents. Agents can also easily be provisioned and de-provisioned in bulk.
Agents are provisioned based on configurable templates including skills, roles, queues, and number management.
Maintains a complete inventory of users, phones and extensions.
All transactions are tracked and logged including configuration changes for each agent.
You can select and configure migration workflows for source and destination systems. You can even segment the process according to your own business rules.
Execution results of every task in all workflows are logged and maintained. The results can be displayed in the migration portal as a summary view (workflow level) and as a detailed view (task level).
(*) Asterisk denotes mandatory fields