Unified Communication and Collaboration (UCC) drives employee engagement and productivity. However, large enterprises struggle to manage communication infrastructure across vendors, which adds to cost and complexity.
With specialized solutions, Persistent enables enterprises to automate infrastructure provisioning, secure self-service delegation, and effectively monitor asset and resource usage and consumption, configuration drift, and ensure compliance.
With automation built into communication management workflows across employees, agents, and administrators, enterprises reduce overhead costs while improving employee engagement and productivity.
Solution Enablers and Accelerators
Provisioning Manager for Microsoft Teams
Automate on-boarding and off-boarding of Teams users, including day-to-day provisioning tasks for an enhanced employee and agent experience
Provisioning Manager for Cisco
Automate provisioning and simplify the management of Cisco collaboration and contact center resources for fast and efficient on-boarding and off-boarding of users and agents
Self-service Manager
Enables communication administrators to securely delegate selected feature management to users and helpdesk staff to boost productivity and employee satisfaction
Phone Number Manager
Enables users to view numbers and ranges, track availability, and manage reservations across multi-vendor systems, including Avaya, Cisco, Genesys, MS Teams, Zoom
Resource Manager
Enables administrators to monitor and audit inventory and configurations for communication resources with rich insights into license and asset usage and consumption
Drift Manager
Monitoring, reporting, and remediation of drifted and non-compliant configurations that can be scheduled or executed on demand
Benefits
- Empower secured and delegated self-service to boost employee and agent productivity
- Enable zero-touch automated provisioning for agents and employees to enable them to be productive from Day One.
- Provide a 360-degree inventory of all communication resource usage, consumption, and insights to drive license-cost optimizations
- Automate synchronization of phone number and directory data across multiple communication systems
- Manage configuration compliance drifts to reduce the cost of compliance through automated detection and reporting
Why Persistent?
Product and Platform Engineering DNA
Decades of experience in co-engineering and modernizing products for Enterprise Communications and Contact Center Software vendors
Partnership Eco-system
Pre-integrated solutions from our partner ecosystem delivered and managed as a service for our customers
Culture of Continuous Innovation
Our outcome focused continuous innovations drives sustainable value for customers
Automation Native
We bring in full value chain of automation across engineering delivery & customer support as well as business functions and operations
Pivoting towards AI
We are recognized by industry analysts as a leader in Generative Enterprise
Partnership Eco-system
Pre-integrated solutions from our partner ecosystem delivered and managed as a service for our customers
Our Partnership at a Glance
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