Digital transformation is no longer a choice. It was already a critical imperative before COVID-19. Now with remote workers and customers, it’s the only way to survive. But the digital transformation journey can be complex. It requires organizations to rethink fundamental processes and take a customer-centric view while leveraging technology to drive the journey. It requires a strong digital business strategy that puts the customer-centric mindset at the core of the business and helps define the blueprint for digital transformation initiatives.

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