Software Maintenance and Support for IBM PureData System for Analytics - Netezza N3001 appliances

Extended support for asset life extension and modernization

Software and Hardware Support

Netezza customers can now obtain end-to-end support of IBM PureData System for Analytics (N3001 appliances) from Persistent.

The new extended support offering available only from Persistent provides 24×7 end-to-end support, including system health checks, critical bug fixes, security patches, and appliance hardware break-fix and replacement services. Existing Netezza customers can benefit from an extended support lifecycle as we modernize the enterprise data warehouse to the next generation of IBM Netezza Performance Server as a fully managed service (NPSaaS) available on Microsoft Azure and AWS or to IBM Netezza for Cloud Pak for Data System.

Our partnership at a glance

20+ years

Partnership began in 2002

2,000+

Engineers dedicated to IBM work

400+

Shared customers

115

Active engagements annually

Frequently Asked Questions on IBM PureData System for Analytics (PDA) – Netezza N3001 Appliance Extended Support

Yes, IBM PureData System for Analytics a.k.a PDA N3001 Netezza appliance will End of Support (EOS) on April 30th, 2023. But Persistent offers extended support for this PDA N3001 appliance including code-level support (for bug fixes, and security patches) that no third-party service provider can provide.

Any other third-party provider of PDA, support will require you to download all patches and fixes before EOS date. That is because they cannot provide code-level support. Code-level support is the ability to fix any software defects and patching, including important security patches for future needs.

Persistent has been an IBM engineering partner for 20+ years. Coupled with this vast expertise, Persistent obtained access to provide code-level support. Not only that, Persistent also has hardware experts. In case of any issue, all you need is the right experts to diagnose the root cause quickly so that the business impact can be minimized. With Persistent you can have that assurance.

Other third-party service providers ask customers to download all fixes and patches and bring the system to its current state of updates. With the changing technology landscape, customers might need new patches or updates to keep their systems secure and optimized. E.g., the underlying OS (Operating System) may go to EOS and needs upgrading. To stay ahead of the curve, Persistent can handle these fixes while others cannot.

Yes, customers need hardware and software extended support for PDA, and Persistent provides both. If you are interested in both or just software, we are equipped to provide you with value for your money.

As a value-added service, we run health-check and monitor performance on your PDA systems and share the results with recommendations. By leveraging the capabilities, you can identify problems early and take corrective actions promptly per our expert recommendations. We will implement them for you to ensure long life and smooth operations for your PDA. Additionally, Persistent provides managed services to enable systems to run even more smoothly.

We have designed the shift to be smooth and a feather-touch experience for customers. Once a customer signs up for PDA Extended Support from Persistent, we will run scripts to find out the exact parts used in a customer’s PDA system. Based on customer location, it might take 3-4 weeks to stock all necessary parts in a nearby forward stocking location. During that time Persistent will provide complete software support and seamless transition in case of any hardware issues.