Re(AI)magine Customer Experience with Agentforce
Persistent leverages its data-driven AI expertise through Salesforce's Agentforce to transform and optimize customer experience, driving innovation and efficiency across industries.
AI Agents for Every Industry
Banking, Financial Services, and Insurance
Automate Customer Service
Improve customer satisfaction by deploying AI agents that handle inquiries, process claims, and provide financial advice around the clock.
Enhance Fraud Detection
Utilize predictive analytics to identify and mitigate fraudulent activities, safeguarding your organization and customers.
Streamline Loan Processing
Automate the loan approval process, from application to disbursement, reducing turnaround times and enhancing accuracy.
Healthcare and Life Sciences
Optimize Patient Engagement
Engage with patients through AI-driven communications, appointment scheduling, and follow-up notifications, ensuring timely care and support.
Support Clinical Trials
Facilitate the management of clinical trials with AI agents that handle participant recruitment, data collection, and compliance monitoring.
Enhance Drug Discovery
Accelerate research and development by leveraging AI for data analysis, hypothesis generation, and prediction of treatment outcomes.
Hi-Tech
Boost Product Development
Accelerate innovation by utilizing AI agents to manage project timelines, resource allocation, and collaborative efforts within your team.
Improve Customer Support
Deploy AI-driven support agents to handle technical queries, troubleshoot issues, and guide users through complex processes, enhancing user experience.
Optimize Sales Strategies
Analyze market trends and customer data to tailor sales pitches, manage objections, and close deals more effectively.
Retail
Personalize Shopping Experiences
Offer personalized product recommendations and assist customers with search queries, enhancing their shopping journey on your ecommerce platforms. Integrate AI-driven order tracking and status updates to provide real-time information, ensuring customers are informed and satisfied.
Automate Inventory Management
Use AI to monitor stock levels, predict demand, and automate reordering processes, ensuring optimal inventory levels and reducing wastage.
Drive Targeted Marketing Campaigns
Leverage AI to create, personalize, and optimize marketing campaigns based on customer behavior and business goals, increasing engagement and conversion rates.
We’ve crafted 24 Agentforce Offerings across key industry verticals delivering 100+ Use Cases. Find out which offering is right for your business.
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Imagine having a team of AI assistants working around the clock to streamline your business operations. Agentforce is Salesforce’s innovative AI suite that goes beyond simple query handling. This advanced system actively takes over tasks, both minor and significant, freeing your team to focus on strategic initiatives. Integrated seamlessly within Salesforce, Agentforce transforms AI from a mere tool to an indispensable partner in productivity.
While traditional chatbots are limited by pre-defined scripts and static workflows, Agentforce is dynamic and decision-capable. This next-generation AI doesn’t just provide answers; it performs tasks like no other. Whether it’s processing returns or managing customer interactions, Agentforce adapts in real-time, offering a level of sophistication and flexibility that traditional chatbots simply can’t match.
Agentforce offers two primary types of agents designed to elevate your efficiency:
Autonomous Agents – These agents complete tasks independently, acting like a virtual task force that handles everything from scheduling to customer service queries.
Assistive Agents – These agents work alongside your team, providing support and insights to help complete tasks more efficiently.
With Agentforce, you can customize and deploy agents across various Customer 360 functions, including pipeline generation, customer case management, and sales team coaching.
Agentforce is not just another AI tool—it revolutionizes how your team operates by automating repetitive tasks that consume valuable time. By taking over routine activities, Agentforce allows your team to concentrate on what truly matters: enhancing customer relationships and driving business growth. This shift not only boosts productivity but also significantly improves customer satisfaction.
Persistent’s 20+ year partnership with Salesforce has led to 2,200+ joint engagements and a global practice of 2,800+ Salesforce Engineers with 300,000+ Trailhead Badges, and 9,200+ Certifications. Our commitment to excellence is reflected in our 5/5 CSAT score. With Agentforce and Persistent, you receive a seamless, effective AI solution tailored to elevate your customer experience.
Salesforce Data Cloud is the backbone of Agentforce
Salesforce Data Cloud is integral to Agentforce because it seamlessly integrates structured and unstructured data, enabling a 360-degree view of the customer. This comprehensive data approach is crucial for successful AI implementation, as it empowers Agentforce to deliver precise, personalized, and contextually relevant interactions. The ability to harness and analyze vast amounts of data means that Agentforce can automate tasks more effectively, enhance decision-making, and ultimately drive superior customer experiences.
Ready to Re(AI)magine your customer experience with Agentforce?
To effectively implement Agentforce, it’s important to assess the way you use Salesforce today. Evaluating your current utilization helps identify gaps, inefficiencies, and areas for improvement, enabling your team to leverage the platform’s full capabilities. Persistent can help with this assessment, ensuring you maximize Salesforce’s potential. This proactive approach not only enhances operational efficiency but also drives better customer engagement and business outcomes.
Genesis Framework: Are you ready to deploy Agentforce?
The Genesis Framework serves as Persistent’s AI Maturity Assessment, designed to help businesses propel their AI journey. To kickstart Agentforce development, consider the following steps:
Agent Attributes
- Roles: What job should they do?
- Channel: Where do they work?
- Data: What knowledge can they access?
- Actions: What capabilities do they have?
- Limits: What should they not do?
Development Steps
- Define jobs with process flow.
- Identify channels for tasks (e.g., phone, chat, console).
- Provide topic instructions based on user intent and agent capabilities.
- Create actions and describe tasks, inputs, and outputs.
Service Strategy Complexity
- Channel: Ranges from no touch to high touch (Email, Chatbot, Audio).
- Engagement Maturity: From menu-based conversations, personalization, and transactions to actions.
- Data: From knowledge bases and CRM to data cloud and external integrations.
Genesis Framework: What is your current maturity level?
Agentforce Assessment
Persistent’s Agentforce Assessment is designed to cater to businesses at varying levels of AI maturity, offering everything from a quick start assessment for those just beginning their AI journey to highly-customized assessments for enterprises seeking to enhance their AI capabilities with multiple agents and comprehensive support.
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