Engineering Digital Enterprises with ServiceNow
Accelerating your Pivot to a Digital Enterprise
Simplify workflows, remove organizational silos, and unleash hidden synergies with ServiceNow’s Native applications or via custom products on the ServiceNow platform that accelerate Time to Value, enhance stakeholder experience, and make life easier.
We bring:
Practitioner-led Approach
Our ServiceNow professionals, with deep domain and functional expertise, help enterprises reimagine business processes with user-journey-based blueprints incorporating relentless automation and user-experience-driven workflows to simplify interactions on the ServiceNow platform.
Soft-Launch Platform
Persistent partners with ServiceNow to provide clients with a lab-like environment to ensure outcome-assured implementation and platform adoption before scaling up organization-wide.
Quality Advocates
With a mature practice built on an ecosystem of reliable security players, Persistent prioritizes efforts to address growing cybersecurity concerns within complex multi-tenant cloud architectures.
Automation Accelerators
Working with a product engineering mindset, Persistent has created ServiceNow plug-ins and pre-set templates for use cases across industries that move the needle on hyper-automation and enable citizen developers to create purpose-led applications without coding.
Day 2 Best practices
Best practices support and maintenance have to be at heart while designing the application to ensure that it won’t end as maintenance monster.
ServiceNow as the means to enable business and not the end goal
Right balancing the available features and capabilities against the customization is important to stay relevant for long term, maintaining ease to upgrade and to stay agile to adopt new age capabilities like GenAI.
Key Offerings
How we go beyond standard ServiceNow applications to deliver value for your business
Persistent Intelligent Cloud Service Management
- Get the best of ServiceNow ITSM Platform with Domain Separated tenants and pre-configured best practices
- Enjoy a highly scalable and stable platform with quick onboarding and hassle-free experience
- Leave the maintenance, administration & upgrades to us and focus on your core business
iCAC
- Leverage AI driven CLM applications on ServiceNow platform to manage your contracts effectively
- Integrate seamlessly with ServiceNow applications for compliance management and risk mitigation
- Choose the modules that suit your needs and budget
SIAM & Service Management
- Manage your ITIL based best practices end to end with our proven methodology and tools
- Implement SIAM based governance model to manage complexities and compliance in the multi-Supplier ecosystem
- Optimize your Major incident management, SLM Change management, CSI & Delivery compliance
SPS Factory
- Bring your ideas and designs to life on ServiceNow platform as a product with our expertise and support
- Build and sell your products to your customers faster and easier, focusing on what you do best
ServiceNow Maturity Assessment
- Get a detailed assessment of your ServiceNow instance implementation and maturity across multiple modules and hundreds of parameters in six major categories
SIAM Readiness assessment
Assess your service management maturity and readiness to implement SIAM based governance for complex multi vendor environment
Robotic Process Automation
Develop any bots/applications on ServiceNow’s LC-NC capable, scalable and feature rich platform
Now Assist
Use ServiceNow NowAssist capabilities powered by GenAI, for specific use cases tailored for different business scenarios across different applications.
Key Offerings- ServiceNow Base offerings
Technology excellence
Technology excellence
- IT Service Management (ITSM)
- IT Asset Management (ITAM)
- IT OPerations Management (ITOM)
- SecOps
- Application Portfolio Management
- SPM
Industry Vertical solutions
Industry Vertical solutions
- HealthCare
- Lifesciences
- Banking
- Insurance
- Telecom
Employee & Customer Experience
Employee & Customer Experience
- HR Service Delivery
- Workplace Services
- Legal Service Delivery
- Employee Growth & Development
Operational Excellence
Operational Excellence
- Integrated Risk Management
- Third-party Risk Management
- Business Continuity
- Sourcing & Procurement
- Supplier Lifecycle Accounts Payable
- ESG Solutions
- Enterprise Asset Management
ServiceNow as the business enabler, not the goal
Persistent offers end-to-end solutions and capabilities that manage the pivot to a truly digital organization with best-in-class ServiceNow tools, and support business growth and objectives with last-mile managed services. We are a strategic partner to move things over the line and beyond, with our leaders invested in overseeing the planning, execution, support and management of your ServiceNow platform.
Consulting & Advisory
As a global partner, we are deeply embedded within the ServiceNow ecosystem, giving us the vantage to orchestrate best-fit solutions for our clients. Our proven assessment framework is aligned with industry-leading best practices to create bespoke ServiceNow solutions that deliver business value through improved productivity, streamlined operations, and enhanced user experience.
Implementation & Migration
Persistent helps clients extract the maximum value from their ServiceNow investments with proven capabilities to develop and deploy greenfield and brownfield implementations across IT, HR, procurement, and customer service. We bring a three-decade-long engineering legacy to curate solutions and manage application portfolios, service mapping, governance, risk and compliance, and data management.
Development & Integration Services
As a preferred partner for global enterprises seeking custom product design and development to stay ahead of the competition, Persistent transforms ServiceNow enterprise portals into powerful business enablers. We offer customization, identifying third-party tools to unlock value in enterprise data, and provide accelerators for platform automation.
Managed Services
Persistent abstracts the management of product lifecycles, with follow-the-sun model for maintenance support, administration, and enhancements, so that enterprises can focus on the core business. Our ServiceNow Center of Excellence manages upgrades and technical support, educates the client’s business users on proposed changes, addresses issues, and guarantees smoother back-office functioning.
Applying Platform-Thinking to ServiceNow Enhancements
True to ServiceNow’s philosophy, Persistent adopts a modular, repeatable, fungible componentized approach that builds uniformity across people, processes, and tools. Our ServiceNow Playbook, built over the years driving complex client engagements, crystallizes ServiceNow enhancements into a proven science with:
Standardized & repeatable implementation approach.
Predefined implementation artifacts.
Built-in organizational change activities.
Pre-built industry best practices.
Rapid deployment approach for managed services takeover scenario.
Client Success
Setting up ServiceNow-powered IT Service Management and Operations for a Carve Out within Ten Days
Supercharging ServiceNow with GenAI
Our decade-long focus on AI and data makes us the front-runner for GenAI use cases. Our dedicated AI practice develops GenAI-driven cutting-edge innovations across industry verticals, creating business process-conversant virtual agents, predictive and prescriptive AI, and NLP-based analytics functionalities for real-time business insights. Tied with ServiceNow’s GenAI capabilities, and our AI expertise, Persistent can supercharge these use cases for our clients:
Technology Workflows
Be it enhanced AI search or post-incident summarization and analysis, Persistent helps enterprises make service delivery faster and nimbler by embedding GenAI into their ServiceNow stack. Across layers of IT service management, GenAI capabilities can power AI-assisted knowledge creation, automated self-healing recommendations, and automated code generation.
Network Management
GenAI optimizes network investments with playbooks for designing and commissioning environments, accelerating time to market with automated order fulfilment workflows. It also improves user experiences by synthesizing conversations across channels and multi-level agent tiers and accelerates resolution time with recommended next-best actions for root cause analysis.
Manufacturing
GenAI can prevent supply chain disruptions and accelerate supplier self-service by leveraging existing knowledge articles, even upgrading them with answers for commonly queried issues. On the floor, it empowers factory teams with personalized, approved SoP-driven checklists and manuals that improve employee experience with AI-powered kiosks and diskless interactions.
Retail & Hospitality
GenAI can trigger a significant value lift across procurement, store operations, and customer and employee experience. Starting with knowledge database creation to power self-service in operations, GenAI can enable faster self-service resolution for customer queries.
Healthcare
From lowering the cost of agent experience with summarization of patient queries, to improving access to healthcare with digital channels, GenAI can optimize cost of operations while improving patient engagement and addressing employee burnout by automating administrative tasks.
Life Sciences
GenAI can help life sciences accelerate the launch of new drugs while ensuring compliance with evolving regulations through knowledge summarization of protocol documents and case and safety reports. It can improve drug availability by analyzing root causes of supply chain and manufacturing issues.
Financial Services
With personalized outreach templates, GenAI can help financial firms boost new customer acquisitions, reduce customer service friction, increase customer lifetime value, and provide risk and compliance insights. It can also lower IT modernization costs by translating legacy code with minimal time and resource investment.
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