Persistent Intelligent Cloud Service Management (PiCSM) on ServiceNow
The Plug-and-Play Platform for IT Service Management
Are you looking for a fast, easy, and cost-effective way to implement IT service management (ITSM) within your organization?
Do you want to leverage the power of ServiceNow, the leading cloud-based platform for enterprise service management, without the hassle of acquiring, configuring, and maintaining your own instance?
Do you want to benefit from industry-best practices, pre-built workflows, and real-time visibility into your IT performance?
Persistent Intelligent Cloud Service Management (PiCSM) ServiceNow is our ready-to-use solution that offers a plug-and-play platform to onboard enterprises onto ServiceNow’s hosted cloud platform. Our solution comes with prebuilt with industry-best IT service management processes and practices, and a well-defined data model.
Accelerate your ITSM journey with Persistent’s ready-to-use shared PiCSM on ServiceNow solution.
IT and Business Benefits
You can get started with PiCSM on ServiceNow in as little as three to four weeks, and enjoy the following benefits:
A ready to use IT service management platform, enabled with a best-in-class process ecosystem
Reduced administration and technical governance overhead
Real-time visibility with KPIs/ SLA reports and dashboards library
Prebuilt standard workflows and processes, with a library of service requests
Generative AI capabilities to drive productivity
Scale up/down per business requirements
Low TCO
Faster time to value (plug and play)
Solution Overview
PiCSM on ServiceNow is a multi-tenant architecture that allows your company to access ServiceNow’s hosted cloud platform as a tenant, with data segregation between multiple customer domains. Our solution provides centralized platform administration by Persistent’s team and comes with pre-built integration capabilities with key platforms such as Azure AD, Okta, Amazon Connect, and LogicMonitor.
PiCSM on ServiceNow offers a comprehensive set of service management modules and features including:
- Incident management (including major incident management workflow)
- Problem management
- Change management (normal, emergency, and standard changes)
- Request management and standard service requests catalogue
- Knowledge management
- CMDB
- Employee portal
- User interface
- Mobile app for end users
- Customer ticket surveys
- PiCSM platform support SLAs
- Incident and SR SLA framework
- Reports and dashboards for included process modules
Fast onboarding in four weeks
PiCSM on ServiceNow follows a simple and streamlined approach to onboard your company onto the platform, consisting of four steps:
Preparation
PiCSM onboarding team conducts process workshops with platform demo, gathers data, loads and validates it.
Configuration
Minor configuration tweaks are performed, as applicable, and tested.
Testing and training
PiCSM on ServiceNow training is provided with readily available materials, unit testing, UAT, and go-live checks.
Go-live
Launch PiCSM on ServiceNow for your ITSM needs.
The entire onboarding process can be completed in three to four weeks, which is less than 75% of the time required for a typical implementation.
Welcome to your brand new IT Service Management platform!!
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