Today’s fast-paced business environment requires organizations to adopt a holistic approach: breaking down silos of information, enhancing operational agility, and delivering exceptional customer experience.
Persistent and Software AG collaborate to help companies transform their process insights into strategic business intelligence. Our expertise in comprehending how data flows through systems, enhanced by Software AG’s ARIS Business Process Management & Automation (BPM/A) platform, enables our clients to regain control of their enterprise architecture, revolutionizing operational excellence, regardless of where they are in their process maturity journey. We support clients with ARIS implementations, help them to design and model new processes, identify bottlenecks, eliminate redundancies, measure compliance, optimize processes, and embed continuous process improvement. Persistent also leverage our digitally engineered solution accelerators to unlock the true value in your investments.
Align your enterprise architecture to your strategy from end to end. Design processes to maximize operational efficiency, increase competitiveness by boosting process performance, and manage the enterprise with complete visibility.
Uncover areas for improvement in existing processes. Create new efficiencies based on historical/factual data points and patterns.
Identify and address potential risks before they become major issues. Implement and operate an enterprise-wide compliance and risk management system using a process-focused approach.
Discover, model, analyze, measure, improve, optimize, and automate cross-functional business processes. Harness automated intelligence across the entire business.
LtO is an end-to-end approach to managing the customer lifecycle. It integrates Sales, Order Management, and Product Delivery for a seamless customer experience and efficient sales and fulfillment cycle. Using Process Mining for LtO, clients can identify bottlenecks, speed up time to opportunity, limit revenue leakage, and automate the LtO process based on a continuous flow of business intelligence.
From initial diagnosis to incident escalation, investigation, resolution, and recovery, the ItR process is critical in maintaining customer satisfaction and promoting Customer Lifetime Value. However, knowing your throughput time, achieving standardization with few variants, and ensuring process conformance can be hard without granular insights. Using Process Mining for ItR, clients can identify bottlenecks, solve incidents faster, and cut customer churn.
The process of onboarding new customers involves multiple internal and external stakeholders. Customers may experience delays due to the need to navigate KYC regulations and complete due diligence processes. Using Process Mining for Customer Onboarding, clients can boost onboarding frequency, reduce idle time, and have the transparency they need to fulfill SLAs.
Over 30 years+ engineering experience. Our consultants know our vendor partner’s software inside out. And we understand how to engineer the systems and applications you have to get exactly the data out you need. We are winners of the ISG Star of Excellence Award worldwide.
Our customers often come to us representing Centers of OpEx—and we know the pressures they are under. Boasting 7 Centers of Excellence dedicated to automation that go far beyond simple data manipulation tasks, Persistent can ensure your project is in the most competent hands.
Our partnerships with leading platform providers enable you to build the right solution for today and the ability to innovate for tomorrow. We are certified professional partners for Software AG’s ARIS and webMethods.
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