Service Desk

IT operations can be costly and complex, often requiring large teams while still leaving users dissatisfied. Yet too often, current ITSM tools are either expensive or lack features and flexibility.

Persistent’s next-gen Intelligent Service Desk offers users self-service capabilities, with virtual AI/ML assistance to improve First Call Resolution (FCR), including end-to-end ownership of logging, tracking, and incident resolution for IT. Our approach provides a flexible and innovative operating model that caters to growing business needs.

Benefits