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Service Management

Transform service management with best-in-class strategies and solutions driven by ITIL V3 and V4.

Siloed operations that lack centralized ownership and multi-vendor governance often results in poor customer experience and delays time to market for critical initiatives.

Persistent’s service management framework drives consistency, efficiency, quality, productivity and transformation. Transform your service management with best-in-class strategies and solutions. Our service management, service assurance, and service intelligence tools provide efficient service management solutions that align to ITIL V3 and V4 concepts.

Benefits
  • End-to-end ownership of IT services
  • Drive continuous service improvements with automation and Orchestration
  • Process standardization to establish quality and maintain compliance
  • Better tracking with enhanced metrics and SLAs
Unlock Cloud Transformation Insights with Gartner

Unlock Cloud Transformation Insights with Gartner

Gain key insights from the 2024 Gartner® Magic Quadrant™ for Public Cloud IT Transformation Services, where Persistent has been recognized as a challenger.

Make informed decisions for your business with Gartner’s expert analysis.

What’s Inside the Report:

Review market insights and vendor evaluations.

Leverage identified Vendor Strengths and Cautions to select a Cloud IT Transformation Service that best fits your needs.

Learn why Persistent is a Challenger for public cloud IT transformations for the second year in a row.

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Client Success

Setting up ServiceNow ITSM & ITOM for carve-out in 10 days

Client Success

Setting up ServiceNow-powered IT Service Management and Operations for a Carve Out within Ten Days

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Client Success

Persistent Systems Managed Services Support

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Implementing an Integrated IT Footprint for Acquired Companies

Client Success

Implementing an Integrated IT Footprint for Acquired Companies

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Why Persistent?

Practitioner guided, Automation-led

Unlock the most value from cloud and infrastructure modernization with our practitioners and ready-to-use Automation Stack that implements industry best practices across your hybrid and multi-cloud infrastructure and operations.

Product engineering DNA

Persistent expertise as the leader in product engineering and cloud engineering assisting ISVs in migrating or modernizing to cloud-based distribution, including R&D for cloud service providers to launch new services.

Extensive Partner Ecosystem

A 360-degree relationship as a training, engineering, certification and implementation partner for public cloud service providers, cloud software and platform developers, and close collaboration with open source.

News & Insights

Access our latest thought leadership and updates on Cloud & Infrastructure.

Takeaways from ServiceNow Knowledge 2024

Blog

Putting AI to Work with Off-the-Shelf GenAI: Four Takeaways from ServiceNow Knowledge 2024

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Banner-for-Genomic-Hyperscalers-Whitepaper

Whitepaper

Unleashing the Power of Omics Data with Hyperscalers

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Organizational Agility

Blog

Why Organizational Agility is Necessary for Survival

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Cloud Transformation

Cloud Transformation Perspective

Explore Persistent Cloud Transformation Perspective and get valuable insights and perspectives on the cloud journey, from planning and migration to optimization and ongoing management.

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Contact us

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    You can also email us directly at info@persistent.com

    You can also email us directly at info@persistent.com