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Service Management

Transform service management with best-in-class strategies and solutions driven by ITIL V3 and V4.

Siloed operations that lack centralized ownership and multi-vendor governance often results in poor customer experience and delays time to market for critical initiatives.

Persistent’s service management framework drives consistency, efficiency, quality, productivity and transformation. Transform your service management with best-in-class strategies and solutions. Our service management, service assurance, and service intelligence tools provide efficient service management solutions that align to ITIL V3 and V4 concepts.

Benefits
  • End-to-end ownership of IT services
  • Drive continuous service improvements with automation and Orchestration
  • Process standardization to establish quality and maintain compliance
  • Better tracking with enhanced metrics and SLAs
Persistent is a Challenger in the 2023 Gartner® Magic Quadrant

Persistent Named a Challenger in the 2023 Gartner® Magic Quadrant™ for Public Cloud IT Transformation Services

Persistent delivers long-term business value through practitioner-led model, IP and accelerators and multi-cloud capabilities. Read the report to learn how our exceptional cloud solutions enabled us to gain this acknowledgement from Gartner.

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Why Persistent?

Practitioner guided, Automation-led

Unlock the most value from cloud and infrastructure modernization with our practitioners and ready-to-use Automation Stack that implements industry best practices across your hybrid and multi-cloud infrastructure and operations.

Product engineering DNA

Persistent expertise as the leader in product engineering and cloud engineering assisting ISVs in migrating or modernizing to cloud-based distribution, including R&D for cloud service providers to launch new services.

Extensive Partner Ecosystem

A 360-degree relationship as a training, engineering, certification and implementation partner for public cloud service providers, cloud software and platform developers, and close collaboration with open source.

News & Insights

Access our latest thought leadership and updates on Cloud & Infrastructure

Hybrid Cloud Adoption Trends
Best Practices for Observability in AWS Cloud
Confidential Computing is Transforming Data Protection in the Cloud and on the Edge
AWS API Gateway: Architectural Patterns, Implementation, and Best Practices

Blog

Understanding Hybrid Cloud Adoption Trends in Europe

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Whitepaper

Best Practices for Observability in AWS Cloud

Download the whitepaper

Blog

Confidential Computing is Transforming Data Protection in the Cloud and on the Edge

Read the blog

Whitepaper

AWS API Gateway: Architectural Patterns, Implementation, and Best Practices

Download the whitepaper

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Cloud Transformation

Cloud Transformation Perspective

Explore Persistent Cloud Transformation Perspective and get valuable insights and perspectives on the cloud journey, from planning and migration to optimization and ongoing management.

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Contact us

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    You can also email us directly at info@persistent.com

    You can also email us directly at info@persistent.com