Patient Access Services Solution
Persistent’s Patient Access Services (PAS) solution is an orchestration service where contact center agents and care managers can enable a high-touch patient experience for seamless patient care.
Generative AI is Transforming Patient Access Services
Enhanced Efficiency and Accuracy
Traditional manual processes involved in patient scheduling, appointment reminders, and insurance verification can be time-consuming and prone to errors. With Generative AI, these tasks can be automated, significantly reducing the burden on administrative staff and minimizing the risk of mistakes.
Improved Patient Engagement and Experience
Personalize patient interactions by leveraging the ability to analyze vast amounts of patient data, including medical history, demographics, and preferences. Additionally, Generative AI-powered chatbots can provide 24/7 support, answering common queries and offering guidance.
Optimized Resource Allocation
By analyzing historical data and current trends, Generative AI can predict patient demand, allowing healthcare providers to allocate their resources more efficiently. This proactive approach can minimize wait times, optimize staff schedules, and ensure that the right resources are available at the right time, ultimately improving patient access to care.
Enhanced Revenue Management
Identify patterns and make accurate predictions by analyzing data related to insurance coverage, claim denials, and reimbursement rates. This enables healthcare providers to address potential revenue challenges, reduce claim denials, and maximize reimbursement.
Business Benefits
- Enhance patient throughput and call center capacity by increasing user productivity
- Access to comprehensive clinical and real time data made call agents and care advisors’ more responsive to patient needs
- Better access to insurance data and seamless integration with billing processes improved revenue cycles
- Seamless processes and hand-offs between services enhanced patient experience
- Enabling multi-channel access to the same services using patient portals
- Significant reduction in re-admissions and increase in market share
Solution
Persistent’s PAS solution is built on Salesforce – the World’s #1 CRM platform and consists of several key features:
- Patient Acquisition
- Scheduling of Appointments
- Referral Management
- Quality Metrics and Custom Dashboards
- Risk Stratification
- Patient 360 View
- Telephony (CTI) Integration
- Case Management
- Agent Skill-based Call Routing
- Knowledge Management
- Insurance Verification
- Video Chat, Live Agent
- Complaint Management and Tracking
- Bidirectional EMR Integration
- Payment Gateway
Client Success
Streamlining Patient Access for a Premier American Children’s Hospital
- 60% reduction in clicks
- Improved referral processing time from 4 days to 1 day
- Contact center escalation referrals to clinics from 70 clicks to 2 clicks
- Increased accuracy with batch scheduling, serving 50 patients in 3 clicks
- Significantly reduced wait times and abandoned calls
Client Success
Enhancing Patient Access Center for a Leading Academic Medical Center
- 26% improvement in appointment slot utilization for PCPs in the first 3 months
- 34% reduction in average call time in the first 3 months
- Improved referral volume
- Reduced operational costs for Patient Access Center
Client Success
Improving patient handling for one of the largest kidney care companies in the US
- Enabled efficient handling of patient cases and better care coordination with a 360-degree view of the patient in the Health Console
- Improved collaboration between the care team and patients for more timely and focused care
- Robust integrations of internal systems to build detailed managerial and transitional reporting
Why Persistent?
1700+
Healthcloud certis.
2,800+
Engineers
7,180+
Certifications
1500+
Engagements
5/5
Csat
19+
Years Of Salesforce Partnership
Persistent in Healthcare & Life Sciences
Providing Digital Transformation Solutions for Personalized, Predictive & Preventive Care
125+
HCLS
Customers
3000+
Technologists & Domain SMEs
3 of top 5
Analytical Inst. Comp.
3 of top 5
Healthcare Payers
5 of top 10
US Providers
2 of top 10
Medical Devices
50+
Health/Med Tech & ISVs
3 of top 10
Pharma/CRO/CDMO
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